Terms of service

Terms of Service

Last Updated: September 4, 2026

Welcome to Brinzos. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by the following Terms of Service.

Please read these terms carefully before using our website.

1. General Terms

Brinzos reserves the right to update, modify, or change these Terms of Service at any time without prior notice.

By continuing to use our website after changes are posted, you agree to the updated terms.

2. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However, minor differences in product appearance, packaging, color, or design may occur due to photography, screen settings, manufacturing updates, or packaging changes.

Brinzos reserves the right to correct any errors or inaccuracies in product information at any time.

3. Prices & Payments

All product prices displayed on the website are subject to change without prior notice.

Brinzos reserves the right to modify prices, discounts, promotions, or offers at any time.

Orders are only considered confirmed after Brinzos has successfully processed or confirmed the order.

4. Cash on Delivery (COD)

For Cash on Delivery orders, customers are required to provide accurate and complete contact and delivery information.

Customers should be available at the provided delivery address to receive and pay for their order.

Repeated refusal or unjustified rejection of COD orders may result in restrictions on future COD orders.

5. Order Confirmation & Cancellation

Brinzos reserves the right to cancel or refuse an order in certain circumstances, including:

  • Incorrect or incomplete customer information

  • Product availability issues

  • Pricing or website errors

  • Suspected fraudulent activity

  • Repeated order refusal or delivery issues

  • Circumstances beyond our reasonable control

Customers may request order cancellation before the order has been dispatched. Once an order has been dispatched, cancellation may no longer be possible.

6. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated timeframe provided on our website or communicated by our team.

Delivery times may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Incorrect delivery information

  • Unexpected operational circumstances

  • Other events beyond Brinzos's reasonable control

Brinzos is not responsible for delays caused by third-party courier or delivery services.

7. Returns, Replacements & Refunds

Returns, replacements, and refunds are subject to our 7-Day Return, Replacement & Refund Policy.

Returned products may be inspected before a replacement or refund is approved.

If a genuine manufacturing fault is confirmed, Brinzos may provide a replacement or refund according to the applicable policy.

Approved refunds will be processed within 7 working days after the return has been received and successfully inspected.

8. Proper Use of Products

Customers are responsible for using products according to the manufacturer's instructions, safety guidelines, and intended purpose.

Brinzos will not be responsible for damage resulting from misuse, negligence, unauthorized modification, improper installation, or failure to follow the product's instructions.

9. Intellectual Property

All content available on the Brinzos website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Product descriptions

  • Graphics

  • Website design

  • Text and other materials

is owned by or used by Brinzos with appropriate rights and may not be copied, reproduced, modified, distributed, or used commercially without prior written permission.

10. Website Use

You agree not to use the Brinzos website for any unlawful, fraudulent, abusive, or unauthorized purpose.

You must not attempt to interfere with the website's operation, security, functionality, or infrastructure.

11. Third-Party Services

Brinzos may use third-party services such as courier companies, payment providers, hosting services, analytics platforms, and other service providers.

These third parties may operate under their own terms and policies. Brinzos is not responsible for the independent policies or actions of third-party service providers.

12. Limitation of Liability

To the extent permitted by applicable law, Brinzos shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Our responsibility relating to a purchased product will generally be limited to the remedies available under our applicable return, replacement, refund, or warranty terms.

13. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

We may temporarily suspend or restrict access to the website for maintenance, security, updates, or other operational reasons.

14. Fraud & Unauthorized Activities

Brinzos reserves the right to investigate and take appropriate action against suspicious, fraudulent, or unauthorized activities.

This may include cancelling orders, restricting accounts or COD access, and taking other appropriate measures where necessary.

15. Governing Law

These Terms of Service shall be interpreted and applied in accordance with the applicable laws and regulations of Pakistan.

Any disputes relating to these Terms or the use of our website shall be handled in accordance with applicable Pakistani law.

16. Contact Us

If you have any questions regarding these Terms of Service, our products, orders, or policies, please contact Brinzos Customer Support through the contact details provided on our website.

By using the Brinzos website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.