Shipping policy

Shipping Policy

Last Updated: September 4, 2026

At Brinzos, we aim to make your shopping experience simple, reliable, and convenient. We carefully process and pack every order before dispatch to ensure it reaches you safely.

1. Order Processing

Orders are normally processed and prepared for dispatch after order confirmation.

Processing time may vary depending on product availability, order volume, weekends, public holidays, or other operational circumstances.

Our team may contact customers by phone or message to confirm Cash on Delivery (COD) orders before dispatch.

2. Delivery Time

Delivery times may vary depending on the customer's location and courier availability.

Estimated delivery time will generally be communicated during the ordering process or by our customer support team.

Delivery may take longer during:

  • Public holidays

  • Weekends

  • Sale or promotional periods

  • Unforeseen courier delays

  • Weather conditions

  • Operational or logistical issues

Delivery estimates are not guaranteed and may be subject to circumstances beyond Brinzos's control.

3. Shipping Areas

Brinzos currently delivers to available locations within Pakistan, subject to courier service availability.

Some remote or restricted areas may have limited delivery services or additional delivery time.

4. Shipping Charges

Applicable shipping or delivery charges, if any, will be communicated or displayed during the checkout/order process.

Shipping charges may vary depending on the delivery location, order size, promotional offers, or courier rates.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible locations.

For COD orders:

  • Customers must provide a valid phone number and complete delivery address.

  • Our team may contact the customer to confirm the order.

  • The customer must pay the applicable amount to the courier upon delivery.

  • Customers should ensure that someone is available at the provided address to receive the order.

Repeated refusal or rejection of confirmed COD orders may result in restrictions on future COD availability.

6. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name

  • Phone number

  • House/shop/office number

  • Street or area

  • City

  • Any other information required for successful delivery

Brinzos will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

7. Courier Delays

Brinzos works with third-party courier and delivery services to deliver orders.

While we make reasonable efforts to ensure timely delivery, delays caused by courier companies, weather, traffic, strikes, public holidays, security conditions, or other circumstances beyond our control may occur.

We appreciate your patience in such situations.

8. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, the customer refuses the order, or the courier is unable to contact the customer, additional delivery attempts may be subject to the courier's policies.

Brinzos may contact the customer to arrange another delivery attempt where possible.

9. Damaged Packages

Customers are advised to check the package upon receiving it.

If the package appears significantly damaged, please take photographs or videos and contact Brinzos Customer Support as soon as possible.

Any claim relating to a damaged or faulty product will be handled according to our Return, Replacement & Refund Policy.

10. Order Tracking

Where tracking information is available, customers may receive tracking details through the contact information provided with their order.

Tracking availability and updates depend on the relevant courier service.

11. Delivery Confirmation

An order may be considered delivered once the courier confirms successful delivery to the provided address or to an authorized recipient.

Customers are responsible for ensuring that the provided delivery information is correct and that an appropriate person is available to receive the order.

12. Contact Us

If you have any questions regarding your shipment or delivery, please contact Brinzos Customer Support through the contact details provided on our website.

We will do our best to assist you with your order and delivery status.

Brinzos reserves the right to update this Shipping Policy from time to time without prior notice.