Refund policy

Return, Replacement & Refund Policy

At Brinzos, customer satisfaction is our priority. We carefully inspect and pack every order before dispatch to ensure that you receive your product in proper working condition.

1. 7-Day Return Policy

Brinzos offers a 7-day return policy from the date the customer receives the order.

If you wish to return a product, you must contact us within 7 days of delivery and provide your order details along with the reason for the return.

The product must be returned in its original condition, including its original packaging, accessories and any items included with the order.

2. Faulty or Defective Product

If the product develops or is found to have a manufacturing fault, please contact us within the 7-day return period.

Once the product is returned, our team will conduct an inspection.

If our inspection confirms that the product has a manufacturing defect or genuine product fault, Brinzos may offer:

  • A replacement product; or

  • A refund, depending on the circumstances and availability of the product.

3. Product Inspection

All returned products are subject to inspection before a refund or replacement is approved.

If the inspection confirms that the product was damaged because of misuse, accidental damage, improper handling, unauthorized modification, negligence, or failure to follow the product's instructions, the return or refund request may be rejected.

4. Refund Processing

Once the return has been received and successfully inspected, an approved refund will be processed within 7 working days.

The time required for the refunded amount to reach the customer's account may vary depending on the payment method, bank, or financial institution.

5. Cash on Delivery (COD) Orders

For COD orders, refunds will be processed through a suitable available payment method after the returned product has been inspected and the refund has been approved.

Customers may be required to provide accurate payment details for processing the refund.

6. Damaged Product on Delivery

If your package appears damaged when delivered, please contact Brinzos Customer Support as soon as possible.

We may request photographs or videos of the package and product to assess the issue.

Where the damage is confirmed to have occurred during delivery or before the product reached the customer, Brinzos will review the case and may provide a replacement or refund, subject to inspection.

7. Return Shipping

Return shipping arrangements may depend on the reason for the return.

If a genuine manufacturing defect or incorrect product is confirmed by Brinzos, we may assist with the return shipping process.

For returns resulting from reasons other than a confirmed product fault, return shipping charges may be the responsibility of the customer.

8. Products Not Eligible for Return

A return or refund may not be accepted if:

  • The 7-day return period has expired.

  • The product has been damaged due to misuse or negligence.

  • The product has been physically damaged after delivery.

  • The product has been modified, repaired, or tampered with by an unauthorized person.

  • The product is returned without its original accessories or essential components.

  • The product is returned in an excessively used or altered condition.

  • The issue is caused by failure to follow the product's instructions or safety guidelines.

9. How to Request a Return

To request a return, please contact Brinzos Customer Support within 7 days of receiving your order.

Please provide:

  • Order number

  • Customer name

  • Contact number

  • Reason for return

  • Photos or videos of the product, if applicable

Our team will review your request and provide instructions for the return process.

10. Important Note

A return request does not automatically guarantee a refund. All returned products are subject to inspection and approval.

If a genuine product fault is confirmed during inspection, Brinzos will process the approved refund or replacement according to this policy.

Brinzos reserves the right to assess each return individually and approve or reject a return, replacement, or refund based on the condition of the product and the results of the inspection.