Privacy Policy

Last Updated: September 4, 2026

At Brinzos, we respect your privacy and are committed to protecting the personal information you provide when using our website or purchasing our products.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you place an order or interact with our website, we may collect information such as:

• Full name

• Phone number

• Email address

• Delivery address

• Billing information, where applicable

• Order and purchase details

• Information you provide when contacting our customer support

We only collect information that is reasonably necessary to process your orders and provide our services.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders

• Confirm orders and communicate with you

• Contact you regarding delivery or order-related issues

• Process returns, replacements, and refunds

• Provide customer support

• Improve our products, website, and customer experience

• Prevent fraudulent or unauthorized transactions

• Send promotional or marketing communications where applicable

3. Order & Delivery Information

For Cash on Delivery (COD) orders, your name, phone number, and delivery address may be shared with our delivery or courier partners when necessary to complete your delivery.

We only share information that is necessary for fulfilling the order.

4. Payment Information

If you make a payment through an online payment method, payment information may be processed by the relevant third-party payment provider.

Brinzos does not intentionally store complete credit/debit card numbers or payment credentials on its own systems.

Payment providers may have their own privacy policies and terms governing how they handle your information.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences

• Keep products in your shopping cart

• Understand how visitors use our website

• Improve website performance

• Provide relevant marketing or advertising

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Sharing of Information

Brinzos does not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers, such as:

• Courier and delivery companies

• Payment service providers

• Website and hosting providers

• Analytics or marketing service providers

• Customer support service providers

These parties may only receive information necessary to perform their relevant services.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Marketing Communications

If you provide your contact information, we may occasionally contact you regarding new products, promotions, discounts, or other Brinzos updates.

You may request to stop receiving promotional communications at any time.

Order-related communications, such as delivery updates or important information regarding your purchase, may still be sent when necessary.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

Brinzos is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing them with your personal information.

10. Children's Privacy

Our website and services are not intentionally designed to collect personal information from children.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can take appropriate steps.

11. Your Privacy Choices

You may contact Brinzos to:

• Ask about the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of information where applicable

• Opt out of promotional communications

Certain information may need to be retained when required for legal, accounting, fraud-prevention, or order-record purposes.

12. Changes to This Privacy Policy

Brinzos may update this Privacy Policy from time to time to reflect changes in our services, website, or applicable requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact Brinzos Customer Support through the contact details provided on our website.

By using the Brinzos website, you acknowledge that you have read and understood this Privacy Policy.